General
Do the packages include international flight tickets?
International or domestic flights are not included in any of our products, unless stated otherwise. Customers must book and fulfill their flights, but we will be glad to assist you on this process and search for options you can take. Please remember that GreciaGo cannot be held responsible for any activity missed due to a time mismanagement on behalf of the customer, so book your flights early and plan well and as always, contact us for any assistance. We are here to help.
Do I need a visa to join?
No visa required to join packages and tours within Greece, but, depending on your country of origin, you may need to apply for a visa to visit Greece. Feel free to contact us if you need any help or clarification on this.International or domestic flights are not included in the packages. Customers must book and issue their international or domestic flights. GreciaGo can not be held responsible for any activity missed due to a time mishandle on behalf of customer.
Can I have travel insurance?
Yes, we offer the basic insurance coverage to all our products. Additional insurance covering cancellations will be offered for purchase while you book online, please choose accordingly.
How can I contact you?
Please address all inquiries to our leisure experts via email at the address info@greciago.com, use the online form you can find here or give us a call at +30 210 3810047. If you are already in Athens Greece, drop by our offices for a chat and a cup of coffee or tea, we are at Emmanouil Mpenaki 76, Exarchia, PO: 10681 Athens Greece.
Are there restrictions for the booking of the packages, for example how many travelers may be booked?
When there is any restriction on any package, due to some activity or unavailability of a service on a season etc, it is clearly stated on the description of the package. Our team is here to support you on any clarification needed and customize any package to suit your specific need.
Payment
What payment options do you offer?
On our website, you can book your product of choice and choose your customization options. Upon finalization of the product and terms acceptance, you will be prompted to pay by credit card on a safe environment. Our payment wizard will guide you through all the necessary steps. Our website follows the strictest standards for your online security, including the payment process. If you encounter any issue with your payment, please feel free to contact us for assistance.
Is it possible to complete the purchase using multiple cards?
There can be many cases that more than one card is needed to purchase one of our products. Our staff is experienced and will guide you through the process, please contact us to guide you through the necessary steps, based on your needs.
Are card payments safe?
Our experienced development team has taken every step necessary to assure that your transactions are 100% safe through our website. Please take note that any security lapse on your system of access to our website is out of our responsibility and scope of security, as with all online websites. Keep your systems updated and safe from malicious software or internet users.
What types of cards can I use?
Our payment system accepts all types of cards, but please keep in mind that some credit cards carry an additional charge of 3%, for which of course, you will be notified upon your purchase.
Are there any city or accommodation taxes?
A new Overnight Stay Tax was introduced by the Greek Ministry of Tourism. This fee runs between €0.50 and €4 per night, based on the official rating of the accommodation booked, and guests are required to pay the tax at check-in. All other taxes are always included in the final prices of our products.
Do minors pay the same prices as adults?
If you are traveling with minors please notify us in advance to guide you on the correct charges, based on the minors’ age(s) at the time of travel. In general, discounted prices do apply, relevant to each minor's age.
Tours
What are the next steps after my tour finalization?
Our agent will ask you to provide all the necessary information for us to customize and finalize the deliverable services. All the final details of your booking will be given to you by our agent when your customized experience is finalized and before the actual purchase. In this way, we make sure that we meet your needs in the best possible way and that there is no oversight in planning your exciting journey in Greece.
What transportation options are available for the GreciaGo Tours?
We ensure that all our tours and activities are carried out in air-conditioned modern vehicles and by licensed tour guides when applicable. We will always provide vehicles that meet all the safety requirements and your needs. Please ask us for any specific type of transportation, or feature of the vehicles used and we will contact you with details and clarifications regarding our request.We ensure that all our tours and activities are carried out in air-conditioned modern vehicles and licensed tour guides when applicable. We will always provide vehicles that meet all the safety requirements.
How can I rent a car?
For any car rental, the vehicle driver must be at least 23 years old and is required to have and display a valid Driver’s License issued at least a year ago of the rental period. Citizens of Non-EU countries are required to have a valid international Driver’s License along with their regular Driver’s License. A security deposit is necessary, so a credit card is need and that will be refunded with the conclusion of the rental service.
Do motor yachts, sailing boats, and catamarans come with a skipper?
Yes, all our proposed experiences with motor yachts, sailing boats and catamarans come with experienced skippers that will safely transport you to your destinations.
Cancellation
What happens if there are bad weather conditions?
If the weather conditions prevent the realization of your journey, we will offer an alternative date and time and your experience will be re-scheduled.
How can I cancel a booking?
Before your purchase, you will be notified of our cancellation policies by our agent. Please note the terms and time aspects of the cancellation policies. In case you need to cancel your booking, please contact directly our agents, through the contact channel of your choice and we will proceed with your cancellation immediately. Finally, relevant to the active cancellation policy of your purchase, notice that cancellation fees may apply due to time restrictions by third parties.
Reservations
What is the reservation procedure and what happens next?
While booking online our system will guide you through the following three steps: Step 1: Choose your Experience Browse through our products and choose the ideal tour or package for you. The experiences offered on our web site vary between simple one day tours and full coverage packages that include combinations of various services. Step 2: Give us your Details Fill in our form with your basic details, such as Name, Email, Dates of travel and Number of persons, so our agents can check availability for your request. No credit card info is required at this point. Step 3: Submit your Request Send us your request and our assigned agent will get back to you in timely manner with all the necessary details.
Is my reservation complete or do I need to reconfirm it?
There is no need for you to reconfirm your booking. After going through all the booking steps, you receive the reservation confirmation, the itinerary and vouchers by our agent. And that is it, you are ready to go!